The Return Policy is only for purchases made through the My AQ Account website (www.myaqaccount.com).

Last Updated: October 6, 2023         

Returns

You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact. If you receive a damaged, defective, or incorrect item, or if you experience an allergic reaction, please contact our customer service team at Orders@AQSkinsolutions.com, who will resolve this case-by-case. 

Exchanges

 We do not offer exchanges at this time.  If you’re not happy with your order, please review the return policy. 

To Start Your Online Returns

 Review the return policy.  If you’re eligible for a return, contact our customer service at Orders@AQSkinsolutions.com, and reference your order number in the email.

 Once the item(s) is received, we’ll refund the amount for the returned goods and send you a notification via email. This can take 3-5 business days from the date we receive the return; however, these times may be impacted during high-volume periods.

Refund

 Your refund should be returned to your account within 5-7 business days.  If you haven’t received your refund and it’s been 10 working days since you received our email, you’ll need to contact our Customer Service team at Orders@AQSkinsolutions.com.